FAQs on Insurance Cards and Certificates of Insurance

Find out more about insurance card requests and certificates of insurance

Insurance Cards

1. I lost my insurance card, how can I get a new one?

Please send a request to [e-mail] and we will coordinate with the insurer for replacement of your card. Please make sure to mention your name and company name in the email subject line.

2. My name is printed incorrectly on the insurance card, can you correct it?

We will request the insurer to print a new card with the correct details. Please email us at [e-mail] with your passport front page copy (page listing name and expiry date) AND your insurance card copy.

Please make sure to mention your name and company name in the email subject line.

3. The picture on my insurance card is not mine, can you change this?

We will request the insurer to print a new card with the correct details. Please email us at [e-mail] with your passport front page copy (page listing name and expiry date) AND your insurance card copy.

Please make sure to mention your name and company name in the email subject line.

4. My date of birth is incorrect on the card?

We will request the insurer to print a new card with the correct details. Please email us at [e-mail] with your passport front page copy (page listing name and expiry date) AND your insurance card copy.

Please make sure to mention your name and company name in the email subject line.

5. What should I do if my Emirates ID is not linked to my insurance?

You can get immediate assistance by emailing us at [e-mail] make sure to send an Emirates ID copy and mention your name and your company name in the email subject line.

6. My EID is not being accepted at the hospital/clinic.

For immediate assistance, please email us a copy of your Emirates ID and of your insurance card to [e-mail] and we will coordinate with the insurer please make sure to mention your name and company name in the email subject line.

Certificate of Insurance

1. Can I get treatment with a Certificate of Insurance?

A Certificate of Insurance is not enough. To get treatment, you need your insurance to be activated on your Emirates ID or have an insurance E-card or card number. Let me know if you need to check your policy status and I will update you shortly

2. Will the hospital/clinic accept the Certificate of Insurance (COI)?

You cannot get treatment with the Certificate of Insurance, you will need to provide your policy number or E-card copy to get medical assistance.

3. Can I get the visa stamped with a Certificate of Insurance?

Yes, a Certificate of Insurance can be used for visa stamping.

4. Can I use the Certificate of Insurance as a travel certificate?

You can use your Certificate of Insurance as a travel certificate if the geographical scope of coverage is mentioned in the COI.

To obtain a COI with the geographical scope, please email us mentioning the employee name and company name to [e-mail] and we will get back to you shortly.

5. Can I download the Certificate of Insurance from Bayzat?

Yes, you can download the certificate once uploaded under the Endorsements tab on Bayzat as shown below.

You receive an email notification when the Certificate of Insurance is available.

6. How long will the COI be available for download on Bayzat?

The COI will be available on Bayzat for 30 days from the date of issuance.

7. How long is the COI valid for?

The Certificate of Insurance is valid for 30 days from the date of issuance.

8. How can I get a travel insurance certificate?

If you need a travel certificate, please send us an email at [e-mail] mentioning the travel dates and share your card copy. Please make sure to mention the employee name and company name in the email subject line.

9. Why is the Certificate of Insurance not accepted by HAAD?

Certificates of Insurance are not accepted by HAAD as the regulations differ between Abu Dhabi and Dubai Health Authority.

10. I need COI urgently, How can I get one?

To request a COI, please send an email to [e-mail]. Please make sure to mention your name and company name in the email subject line and we will get back to you shortly.