The Employee Ticketing feature is designed to help you efficiently manage internal employee requests. Employees can raise tickets for various needs, which are directed to the approvers or line managers for review and action. This feature ensures transparency for employees while providing Super admins and approvers with a streamlined, structured approach to managing incoming employee requests.
The Employee Tickets feature allows you to:
- Create, customize, and categorize ticket types to align with your business operations.
- Set-up ticket types by integrating existing employee records fields or adding custom fields as required.
- Structure approval flows seamlessly, from simple setups to tailored workflows based on business-specific criteria.
Default Ticket Types:
By default, the Employee Tickets feature includes two ticket types: Attendance Regularization and Leave Encashment. With further enhancements you can create additional ticket types to address other business needs.
Attendance Regularization
This ticket type allows employees to raise requests for correcting or updating their attendance records. For example, if an employee has an incorrect or missed attendance entry, they can submit a ticket. The request is sent to the designated approvers, who can either approve or reject it. Once approved, the attendance record is automatically updated in the system.
Leave Encashment
The Leave Encashment ticket type enables employees to request encashment for their paid leave days. As a Super admin you can configure this ticket type to control who can raise such requests, set minimum and maximum encashment limits, and define other parameters to align with your company policies.
Creating Custom Ticket Types:
In addition to the default ticket types, you can create custom ticket types to address a wide range of employee requests. Below are some common examples:
Business Travel Request
Employees can submit travel requests for business purposes, providing details such as destination, travel dates, and purpose. The request follows a structured approval process, ensuring compliance with company policies before any bookings are made.
Requisition Request
Teams can raise requisition requests for procuring goods or services. The ticket can be configured to capture essential details like item description, quantity, and urgency. Approvers can review and either approve or reject the request based on predefined business rules.
IT Asset Issue
Employees can report IT-related issues, such as hardware malfunctions or software access problems. These tickets are automatically directed to the IT team, ensuring prompt resolution while maintaining a clear record of reported issues and actions taken.
Office Supplies Request
Employees can request essential office supplies, such as stationery or equipment. The approval workflow ensures proper tracking of requests, stock availability checks, and seamless fulfillment of the required items.
Benefits of the Employee Ticketing System
- Efficiency: Streamlines the process of handling employee requests, reducing manual effort and delays.
- Transparency: Provides employees with visibility into the status of their requests.
- Customization: Allows you to tailor ticket types and workflows to meet your unique business requirements.
- Compliance: Ensures all requests follow predefined approval processes, maintaining adherence to company policies.