Once employees raise tickets, approvers assigned in the specific approval flow can access and manage them.
Accessing Employee Tickets:
Approvers can view and manage tickets under Requests > Employee Tickets.
Tickets are organized into three tabs for easy tracking:
- Pending: Tickets awaiting approval. Click on the Ticket ID to expand and view details of the requested ticket to Accept or Reject. You can also leave comments by tagging employees and view activities related to the ticket.
- Approved: Tickets that have been fully approved.
- Rejected: Tickets that have been declined.
Ticket Processing:
- When a ticket is created, the first approver in the approval flow is notified via email and in-app notifications.
- Once the ticket is approved, the next approver in the flow is notified, and this process continues until all approvers have reviewed and approved the ticket.
- After all approvers accept the ticket, it moves from the Pending tab to the Approved tab.
- Once the final approver accepts the ticket, the attendance record is automatically updated, eliminating the need for manual edits.
Attendance Regularization Tickets:
- Once an attendance regularization ticket is approved, it cannot be moved back to the Pending or Rejected tabs.
- If further changes are required after approval, they must be made manually in the employee’s attendance record.
Reporting
You can download reports for tickets across all three tabs (Pending, Approved, and Rejected) by clicking on Download.
- Reports are downloaded asynchronously. Once the download is complete, the report will be available under the View Reports section.
- The downloaded report includes: Separate tabs for each configured ticket type, ensuring better organization and data clarity. If filters are applied before downloading, users can choose to download either the full report or only the filtered records.