1. Can custom fields be added to the attendance regularization ticket form for employees to fill out when creating a ticket?
-No, this is not currently possible. However, once the capability to create custom ticket types and custom fields is introduced, this functionality will be available.
2. Can an attendance regularization ticket be rejected after it has been approved?
-No, once a ticket is approved, it cannot be rejected. If changes to the attendance record are required after approval, they must be made manually by editing the employee’s attendance record.
3. If an employee and approver are in different time zones, which time zone is applied to the final attendance record?
-The time zone of the ticket creator (employee) is applied to the check-in and check-out times once the ticket is fully approved and the attendance record is updated.
4. Can break details and visit location timestamps be regularized through attendance regularization via Employee Tickets?
-No. Currently, only check-in and check-out times can be regularized. Break details and visit location timestamps must be updated manually by editing the employee’s attendance record.
5. Can an attendance record with processed time and pay adjustments (e.g., Late Arrival, Early Departure, Absent) still be regularized?
-No, the system will prevent this action by displaying an error message, as the associated time and pay adjustment entry has already been processed. If there is any "processed" time and pay adjustment request linked to an attendance record, the platform will not allow edits to that record. All existing Attendance policies will be enforced and applied to attendance regularization via employee tickets.
6. What are the key validations for attendance regularization?
-The system enforces the following validations:
- Check-in time cannot be later than check-out time.
- Check-out time must be after the scheduled start time.
- Check-out time cannot overlap with the check-in time of a second shift.
- Check-in time must be after the end of the previous shift on the same day.
- Attendance cannot be regularized if the employee is on leave on the specified date.
- Attendance cannot be regularized if the employee is not scheduled to work on the specified date.
- Attendance cannot be regularized if no office location is assigned to the employee on the specified date.
- Half-day check-ins are not allowed unless the employee has a half-day work schedule.
- Attendance records with processed time and pay adjustments (e.g., Late Arrival, Early Departure, Absent) cannot be modified.
7. Can an attendance regularization ticket be created for a future date?
-No. The system does not allow attendance regularization tickets to be created for future dates.
8. Can Line Managers or Admin roles create tickets on behalf of an employee?
-Not at the moment. Currently, only the ticket creator can edit or delete the created ticket. However, this capability will be introduced soon.
9. Who can view tickets on the Employee Tickets screen?
-The following roles can view tickets:
- Roles configured by default in the ‘Configure Admin Roles’ field within the ticket type configuration.
- Approver roles assigned in the approval flow.
10. What capabilities are not currently available in the Employee Tickets feature but will be introduced soon?
-The following capabilities will be added in the near future:
- Creating tickets on behalf of employees.
- Assigning roles during ticket type configuration, allowing these roles (in addition to approver roles) to view, edit, and delete employee tickets.
- Bulk actions for approving, rejecting, and moving employee tickets to pending status.
- Managing Leave Encashment requests through employee tickets.
- Creating custom ticket types and categorizing them.
- Configuring criteria-based approval flows.