Welcome to the Admin Guide for getting started with the AI-powered Knowledge Hub. This advanced tool enhances the knowledge-sharing experience for administrators, allowing you to build an organized company knowledge base. This guide will walk you through the first steps to start using the knowledge hub.
Step 1: Creating Your First Space
1. You can navigate to Knowledge Hub by clicking Company > Knowledge Hub. Upon entering the Knowledge Hub, you'll be directed to the admin dashboard. To begin, let's create your first Space. Think of a Space as a top-level category that will house related folders and documents.
2. Click on the "Create New Space" button. Give your Space a relevant and descriptive name, such as "Company Policies" or "Internal Processes." You can also add a brief description to help employees understand the purpose of this Space.
3. Hit "Create Space" to finalize the creation of your Space.
Step 2: Organizing Your Content with Folders
1. Inside your newly created Space, it's time to organize your content using Folders. Folders help you categorize documents within a Space, making it easier for employees to find what they need.
2. Click on the "Create > New Folder" option within your Space. Name your Folder something meaningful, like "HR Policies" or "Onboarding Procedures"
3. Folders can be further organized within Spaces to create a logical hierarchy for your documents.
Step 3: Adding Your First Page
1. Now, let's create your first Page within a Folder. Pages are where you'll provide detailed information to employees.
2. Navigate to the desired Folder and click "Create > New Page" Give your Page a clear title, such as "Getting Started Guide for Administrators."
3. Within the Page editor, you have a variety of formatting options at your disposal. You can use headings, bullet points, and images to enhance the content.
Step 4: Utilizing AI-Powered Search
1. One of the standout features of the Knowledge Hub is its AI-powered search functionality. Employees can find information quickly by using keywords and phrases.
2. When employees access the Knowledge Hub, they will notice a prominently placed search bar at the top of the interface. This search bar is where they can enter their queries to find information.
3. Employees can use natural language to search for information. For instance, they might type in questions like "How do I request time off?" or "What's the process for onboarding new employees?"
4. The AI will continuously learn and improve its search results based on employee interactions.
Step 5: Keeping Content Updated
1. The Knowledge Hub is a living resource. Regularly review and update the content to reflect the latest policies and processes.
2. Employees can view recent activities to keep track of which pages have been recently updated to ensure they are always up to date.
3. Encourage employees to provide feedback if they find outdated information or have suggestions for new pages.
4. Consider setting up a review schedule to ensure content accuracy.
Congratulations! You've successfully set up your first Space, organized content in Folders, and created your initial Page. The Knowledge Hub is now ready to help streamline your company's knowledge base and empower your employees to find the information they need more efficiently.